How can we help?

Frequently asked questions

• How do I change the contents of my veg box?

  You can only make changes to your veg box the weekend before your delivery via your online account. You can access your online account here: https://my.groobarbs.co.uk.

  Click 'manage contents’, then you can swap up to 4 items in your box. Repeatedly click the arrow icon next to the item to show you alternative items to choose from. Once you are happy with the contents of your box, just click the X & it will save.
  

• Do you use less plastic than the Supermarket?

  Yes, we do. We actually use about 90% less than the supermarkets. We have stopped using plastic in our growing techniques on the farm, which was by far our biggest use of plastic. We only use plastic in the veg boxes when it is really necessary to protect the produce, we also offer a zero packaging veg box which is 100% plastic free.
  

• Why can I not change my order after 11am on Monday for delivery that week?

  Good question. You can't change your order after 11am on Monday for delivery of that week so we have time to pick your veg and not waste any!
  

• Where is the veg grown?

  In 2022 65% of all the veg was grown at Groobarbs Wild Farm in Cheshire. We have two farms in Cheshire where we grow our produce; 6 acres in High Legh & 60 acres in Great Budworth, we harvest from both of these farms 52 weeks of the year. We have partner farms in Cheshire, Lancashire & Staffordshire which help supply us with crops we don’t currently grow ourselves, or when we need to top up our own supply - especially during the hungry gap in April & May. They grow to our specification to make sure the Groobarbs way of environmental farming gets bigger.

  We do sometimes have to buy other produce in from further afield due to customer demand. Unfortunately we don’t have the climate to grow items such as tropical fruits and sweet potatoes in Cheshire. If you want to avoid such items, we have a Seasonal Veg Box which only contains produce grown on our farm, and occasionally from other local farms in Cheshire & Lancashire.

• Are you Organic?

  We are not organically certified, but we farm in a very organic way. All the crops we grow do not have pesticides sprayed on the actual produce, which is probably the most important thing. Our policy is that no pesticides are sprayed on any produce once they are in the ground, although the soil is sprayed to remove weeds before planting. We also use alternative methods such as sheeting & netting to protect the crops from birds & other pests.

  We recently sent a cabbage & a cauliflower off for testing to check for pesticide residues, and not a single trace of any pesticide was found in either sample, which is great news!

• Why have I been charged an extra £1 for a bespoke box?

  If you have registered fruit or veg that you dislike we will swap it out for something we know you would prefer. Additionally, if you log in to your account and swap items in your box, it will become a bespoke order. The £1 additional cost reflects the extra work we have to do to make your box bespoke to you and give you that additional service.
  

• My parsnip is faulty

  Ok, I totally understand. Please take a photo and email info@groobarbs.co.uk and we will replace any veg that is not to the correct standard.
  

• The driver has not delivered my box

  Please login to your account and see what day your box is due for delivery. We deliver up to 21:00 each day. So rest assured we are on it. If your box has not been delivered by then, please email and we will let you know whats happened, and get it corrected for you.

• Why is local better?

  If veg is grown in Spain and delivered to you imagine how much fuel that has taken. If we can grow it around the corner from you it will be much fresher, last longer and not cost the earth. It's your choice but local saves a lot.

• I am going on holiday. What do I need to do?

  Login to your account at https://my.groobarbs.co.uk and click the skip button for the week you are away. It will automatically skip your order for that week.

• Why is there tropical fruit in my box?

  We will always include seasonal fruit in your box when we can. We used to stop the fruits if we could not produce anything seasonal from our farm or the local farms that helps us to grow. We provide fruit throughout the year as a lot of our customers have told us they wish to have fruit delivered (regardless of the type), as it is very hard to get seasonal fruit in the UK all year round. We do put more tropical fruits in the boxes/ fruit bags which source abroad when there is no fruit growing here in the UK. Any profit we make on this is invested in the farm's development and we are planning to one day be growing a lot more of our own fruits.